Cookies & Privacy Policy

1. Privacy protection

Acoustix® Hearing Technologies recognizes and values the importance of privacy protection. Personal information collected to provide our services and products such as email address, contact phone numbers, credit card details and physical addresses is used solely for the purpose of fulfilling and delivering orders and will not be disclosed to any third party.

We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.

In most circumstances we will collect personal information directly from you. We will not use your information for purposes unrelated to the services that we provide, unless your consent is first obtained.

We will always use fair and lawful means of collecting personal information.

2. What personal information do we collect?

Different personal information is collected for different reasons. The personal information collected by us is, in most cases, supplied directly by you to us when you give us your details, such as your name, address, contact details (including phone number, facsimile number or email address), details regarding the services provided to you and records of your communications with us, or when you seek more information from us or provide feedback to us. No additional details will be collected unnecessarily.

3. Why we collect information

We may collect personal information from you allowing us to help you and for a number of reasons including but not limited to:

  • delivering the right professional hearing services to you
  • delivering the right hearing solution and product(s) to you
  • better understanding your requirements and preferences
  • improving our service(s) to you
  • managing our services provided to you
  • providing you with offers via marketing communications that may be of interest or benefit to you, unless requested by you not to receive such information


4. How we collect this information?

The personal information collected by us is in most cases directly supplied to us by you when you give your details to us, or when you request more information from us or provide feedback to us.

We may collect information in a number of ways including:

  • from you when you register your details with us or give us the information
  • when you make a purchase from us


5. Who we may share your information with

We may pass personal details such as your name and address to companies such as debt collecting agencies, call centres, mail houses, other service providers and third party fulfilment contractors.

It is possible that we may need to disclose personal information when required by law. We will disclose such information where we have a good-faith belief that such disclosure is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on us or to exercise our legal rights or defend against legal claims. We also reserve the right to share personal information if we believe (in our sole discretion) it is necessary in order to investigate, prevent, or report illegal activities (including fraud) or situations involving actual or potential threats to the safety of any person or property.

In all circumstances where your personal information is disclosed, we will ensure that these third parties undertake to protect your privacy. We will not sell your personal information to other parties or disclose your personal information other than as set out in this policy.

6. What if you do not provide us with personal information?

If you choose not to provide us with your personal information when requested, we may not be able to provide you with the full range of services.

7. Accessing Your Personal Information

You generally have a right to access your personal Information. If you wish to access your personal information, please contact us in writing by post or by email:

Acoustix® Hearing Technologies, PO Box 28-619, Remuera, Auckland 1050
[email protected]

8. Security

We will take all reasonable steps to store your personal information securely as we would like you to feel confident in dealing with us in person or via the the internet. Whilst we will take all reasonable precautions to protect your information, please be aware that no data transmission over the internet can be guaranteed to be 100% secure and as a result we cannot provide an absolute guarantee of the security of any information you provide to it. We are not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting. You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

Please note that if you disclose your personal information to third parties through such sites, this policy will not apply and you will be subject to the privacy policy of that third party.

9. Cookies and Log Files

Like most websites we may use cookies and web log files to track website usage. A cookie is a tiny data file which resides on your computer which allows us to recognise you as a user when you return to the website using the same computer and web browser. Cookies may also collect and store your personal information. This policy applies to personal information collected via cookies.

10. Direct Marketing

If you do not wish to be contacted by us with special offers, discounts or other promotional events, please contact us in writing by post or by email:

Acoustix® Hearing Technologies, PO Box 28-619, Remuera, Auckland 1050
[email protected]

11. Destruction of Confidential Materials

Manual destruction of files, records and computer print-outs containing sensitive data are carried out in a secure way by either internally shredding or using a supplier who uses secure disposal methods. 

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