The hearing aid technology has to work for you, not us.

Acoustix is an independent hearing clinic and we work with all industry leaders and major  hearing aid brands such as Widex, Signia, Phonak, Oticon, GN ReSound, etc. Our commitment is to you and your hearing, not to a specific manufacturer. Each hearing aid is fitted and programmed for your specific needs, so contact us and we can establish which hearing aid technology is right for you.

About hearing aids A hearing aid consists of a microphone, an amplifier and a loudspeaker, which transmits the optimized amplification into the ear, based on the degree of the hearing loss. A small zinc-air battery or a rechargeable battery powers the hearing aid.
Hearing aids make a significant difference to people with hearing loss. By hearing better, your ability to communicate better with family and friends will dramatically improve.
Development in digital signal processing technology and advanced electronic design has led to hearing aids becoming much smaller and more sophisticated, made from miniaturised, complex and compact electronics.
When providing hearing aids our focus is on performance, ease of use and affordability. Hearing aids should be easy to use with minimal maintenance required to maintain consistent performance.

Which Hearing Aid is right for me? Hearing aids come in different styles with numerous models and features. The primary styles of hearing aids are Receiver-In-Canal (RIC), Behind-The-Ear (BTE), In-The-Ear (ITE), In-The-Canal (ITC) and Completely-In-Canal (CIC).  Some hearing aids are so small that when worn, they are virtually invisible because they either fit neatly inside your ear canal or behind your ear.
We will fit, and let you trial, hearing aids that you prefer and will provide the most benefit. We offer a one-month trial period with full support, advice and fine tuning to ensure optimum performance from your hearing aids. 
When fitted with hearing aids for the first time, there will be an acclimatisation period where you adapt to better hearing. Follow up visits assess the level of improvement and outcome, as well as providing the opportunity for adjustments to the hearing aids, to meet your specific requirements as best as possible.

Trials When you trial hearing aids, there is no obligation to purchase. However, a fee for clinical time will apply and any cost for non-returnable custom ear moulds for Receiver-In-Canal or Behind-The-Ear hearing aids. We will advise you of this prior to commencing your  hearing aid trial.  
Our process Our process involves a detailed assessment of your hearing loss and individual hearing needs. We consider your dexterity and visual ability, both of which may become less than perfect with age. Then there is the precise fitting of the hearing aid. We will make sure that it is physically comfortable and helping you to hear better in a variety of different listening situations and environments.
Cost guide All hearing aids are not created equal. Prices for hearing aids differ and are generally determined by the different features and benefits that each hearing aid brand and model provides. A hearing aid can cost upwards of $1800 (one side only) and is dependent on the sound quality, features and level of personalisation you need or require. As a rule of thumb, newer models and technologies are priced higher than older models.
Hearing Aid Accessories In addition to hearing aids there are several choices of hearing aid accessories available to further enhance the performance of your hearing aids, especially when it comes to watching television or DVD movies, hearing conversations clearer on phones, or when reduced dexterity starts to make the operation of your hearing aids more challenging. Hearing aid accessories such as Widex TV-Play, Widex TV-DEX, Widex UNI-DEX, Widex RC-DEX, Phonak DECT phone, Siemens E-charger, can be viewed, tried and purchased at our clinic. Please note that some hearing aid accessories require pairing with your hearing aids to optimise functioning. We will take care of this for you. Some hearing aid accessories are ready-to-go and can be purchased from our online store.
Hearing Aid Consumables Hearing aids require regular maintenance and use of hearing aid consumables to maintain consistent performance. Hearing aid batteries, rechargeable hearing aid batteries, hearing aid wax guards, moisture prevention, hearing aid domes and hearing aid tubes are available from our clinic or online store.
Unbiased and independent advice We recommend hearing aids and hearing aid accessories without being biased towards any one brand. We work with all major brands available on the market.
For example; Phonak, Sivantos, Widex, Oticon, GNResound, to name just a few. Let us know if you have a specific request for any preferred brand or model.

Hearing Aid Maintenance
Hearing aids are small devices and when worn, are frequently exposed to moisture, perspiration, ear wax and other debris which can easily accumulate around the sound outlet, sound inlet or become trapped in the tiny spaces and crevices of your hearing aids' housing. In addition to keeping the hearing aids clean, wearers must take care of their ears and keep them clean too.

Keeping your hearing aids clean and well maintained, and understanding how to do this, will lessen the need for frequent repairs. Because of their small form factor, hearing aids contain highly sophisticated components, and like with any other devices, they may require to be repaired from time to time. Regular servicing of your hearing aids will help to keep them functioning efficiently. So when you hear an increased amount of feedback, whistling or static, find that the volume is fluctuating or any other general interferences that impact on your ability to use the hearing aid properly please feel free to contact us.
Hearing Aid Repairs
It is important to note that you should never try to repair your hearing aids yourself. Without the necessary expert training,skill and tools needed to successfully repair a hearing aid, your attempt to fix it yourself may cause irreparable damage instead, which can end up costing you a lot more.
At Acoustix Hearing, we have more than two decades of experience in repairing most popular brands and models. Subject to the state and condition of your hearing aid, we are able to verify the performance of your hearing aid with the help of a modern hearing aid analyzer.Behind-the-ear (BTE) hearing aid wearers should regularly have the tubing of their custom earmould checked for discolouration, and to see if it is loose, stiff or brittle. In most situations we are able to replace the worn earmould tubing while you wait.Minor repairs may be carried out on-site and while you wait and if we find that a major repair is required, we will return the hearing aid to the manufacturer for repair and servicing.Since most hearing aid manufacturers offer standard repair charges, we can in most cases inform you right away of the likely cost involved, or if you prefer instead provide you with a quote first.Hearing Aid Funding Options
If you have a hearing loss, hearing aids may be part of the solution to improve your hearing. You may be eligible to receive a financial contribution towards the cost of hearing aids from the following Government agenciesACC-Accident Compensation Corporation
If eligible, Accident Compensation Corporation (ACC) is a government compensation scheme which provides partial funding for hearing aids to New Zealanders and New Zealand residents who have acquired a hearing loss through:Long term exposure to noise through their occupation and work environmentExposure to loud level impulse noise eg an explosionPhysical trauma to their hearing through an accidentIf evident and approved, ACC will determine their level of partial funding towards the cost for hearing aids, required accessories, batteries, maintenance and repairs.

Lodging a claim with ACC:
A claim form must be completed by your GP and forwarded to ACC.ACC then issues a claim number to the claimant and arranges for an ENT appointment (Ear, Nose & Throat specialist) for a medical opinion which may include a further audiological assessment.The necessary reports are completed by the ENT specialist and Audiologist and forwarded to ACC.After ACC assesses the claim and the reports, a decision is made, and the claimant is notified of the outcome.If the claim is accepted, ACC sends information and forms to be completed by the claimant. These forms detail the claimant's entitlements and ask for a preference of Audiologist or hearing clinic.It should be noted that at times legislation can change, so do call ACC on 0800 101 996 if you require further information. Enable
This type of government funding through the Ministry of Health is available to New Zealanders and New Zealand residents, aged 16 years and over, who require hearing aids and who also have complex needs such as:severe long-term hearing loss since childhoodonset of sudden and severe hearing loss during adulthooddual disability such as deaf/blind or hearing loss and an intellectual disability
Adults, aged 16 years and over, who require hearing aids and are holders of a valid community services card, may be eligible for funding for hearing aids if they meet the following criteria:
They are working full time - the person must be employed for a minimum of 30 hours per weekThey are studying full time - student must be aged 21 years and olderThey do voluntary work greater than 20 hours per weekThey care full time for a dependent personThe process is as follows:You will pay for the initial hearing assessment and for a portion of the hearing aid cost.We require a letter from your employer confirming your full time employment or confirmation from your educational institute of your full time enrolement or training which we need to submit with your application. Please provide your National Health Index number (NHI) if available. Your GP may be able to provide you with this information.Once completed, we will submit your application to Enable, who will acknowledge your application, process it and once funding has become available, will notify us to proceed with fitting you with hearing aids.The application is made in the knowledge that:You are a New Zealander or New Zealand resident.You have a hearing disability which is likely to continue for a minimum of 6 months and you do not have any entitlement to payment through the Accident Insurance Act (ACC) 1998.You live in the area covered by Accessable which is Greater Auckland and the Northland Regions.You care for your hearing aids and additional equipment received and carry out all routine maintenance.A hearing aid subsidy of $511.11 (incl GST) per hearing aid is available once every 6 years to adults, aged 16 years and over, who require hearing aids and are not a holder of a community services card, are not working full time, are not studying full time, are not doing voluntary work or are not caring full time for a dependent person.If you are not sure whether any of the above applies to you please do not hesitate to contact us to discuss your situation.Children Special Aid Fund
Funding for hearing aids will be considered for:pre-schoolers, children and young people up to the age of 21 years who are in full time study.adults 16 years of age and over who have complex needs.adults 16 years of age and over who have a community services card and are either working full time, in full time study, seeking employment, engaged in voluntary work or are the main carer for a dependent person.Hearing aid funding includes applications for:a hearing aid and hearing aid accessoriesa bone anchored hearing aidan FM systemHearing aid funding excludes:consumable items for hearing aidscochlear implants or speech processors for cochlear implantssecond hand hearing aidsassistive listening devicesdevices that have microphones and amplification systems that are designed primarily for other uses, such as stereos and mobile phonesany service costs associated with the assessment, trial or fitting of a hearing aid.Funding will only be approved for hearing aids which are listed on the Ministry of Health's Approved Hearing Aid List.Government Hearing Aid Subsidy
If you do not qualify for any other funding, a Government hearing aid subsidy of $511.11 (incl GST) is provided to New Zealanders and New Zealand residents towards the cost of each hearing aid.This subsidy is available when purchasing hearing aids for the first time and every 6 years thereafter for replacement hearing aids.VANZ - War Pensions
This type of funding is available to any War Veteran who has acquired a hearing loss that may have occurred as a result of noise exposure during their military service for New Zealand or Great Britain.War Pensions will pay for hearing aids up to $920.00 (incl GST) each, fitting fees, follow-up visits, maintenance and repairs and provides a battery allowance for the hearing aids. Your Audiologist or hearing clinic can supply you with hearing aid batteries.However, based on individual requirements, the Audiologist can apply for overscale funding for better technology hearing aids.WINZ-Work&Income New Zealand
Any current beneficiary may apply for a recoverable loan of up to $1000.00 for a hearing aid, depending on their credit limit. Please contact your case manager at your local Work & Income office for more information.Finance
Buying a hearing aid can be a substantial investment. To make this easier we have partnered up with businesses who offer affordable finance, subject to normal lending criteria, to ensure that everyone who requires our help has the opportunity with the help of flexible payment options.As with any type of financial arrangment, it is important for our customers to understand the exact nature of the commitment that is made as part of any comsumer finance contract. By understanding and accepting the terms and conditiions associated with any lending institution, the customer is pledging the ability to repay within agreed terms, and that they have every intention of complying with each component or section of the loan agreement. It is in the best interest of the customer to seek the most suitable finance arrangment, while taking care to avoid any situation that will place an undue amount of stress onto their resources. 


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